General

🧍 My account

• What is my customer account used for?
• How do I create my customer account?
• How do I log in to my customer account?
• How do I change my password?
• I forgot my password, how can I log in to my account?
• Managing my delivery addresses

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📦 My orders

• How can I modify or cancel my order?
• How can I track my order?
• I have received an item that seems non-compliant
• How do I know if my order has been successfully placed?
• What should I do if I haven't received my parcel in my letterbox?
• One or more items are missing from my order.

💳 Payment and gift card

• How do I use my gift card on the website?
• Which payment methods are accepted on the website?
• Is payment secure?
• I am unable to confirm my payment
• How do I download an invoice?
• Where can I buy a gift card?

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🚚 Delivery and returns

• How do I request a return?
• Are returns free?
• When will I receive my refund?
• What delivery methods and delivery times are available?
• My order status indicates that the parcel has been returned to the sender
• My order is marked as “delivered” but I have not received it. What should I do?

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🧴 Maintenance and warranty

• How should I care for my PAUL MARIUS leather bags and accessories?
• How long are PAUL MARIUS products guaranteed for?
• I received an item that does not comply with my order. What should I do?
• Can I benefit from after-sales service in-store?
• Where can I find the Terms and Conditions?

👜 The House of PAUL MARIUS

• Where can I find PAUL MARIUS boutiques?
• How can I find out if a product is available in-store?
• Our Story