General

🧍 My account

• What is my customer account for?
• How do I create my customer account?
• How do I log in to my customer account?
• How do I change my password?
• I have forgotten my password. How can I log in to my account?
• Manage my delivery addresses

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📦 My orders

• How can I modify or cancel my order?
• How can I track my order?
• I have received a non-compliant or defective item
• How do I know if my order has been processed?
• What should I do if I haven't received my parcel in my letterbox?
• One or more items are missing from my order

💳 Payment and gift card

• How do I use my gift card on the website?
• What payment methods are accepted on the website?
• Is payment secure?
• I am unable to confirm my payment
• How do I download an invoice?
• Where can I purchase a gift card?

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🚚 Delivery and returns

• How do I request a return?
• When will I receive my refund?
• What delivery methods and times are available?
• The status of my order indicates that the parcel has been returned to the sender
• My order is marked as ‘delivered’ but I have not received it. What should I do?
• Can I change my delivery address after placing my order?

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🧴 Maintenance and warranty

• How should I care for my PAUL MARIUS leather bags and accessories?
• How long is the warranty period for PAUL MARIUS products?
• I received an item that does not comply with my order. What should I do?
• Can I return an item to a store?
• Where can I find the Terms and Conditions?

👜 The House of PAUL MARIUS

• Where can I find PAUL MARIUS shops?
• How can I find out if a product is available in store?
• Our story